1. Order Processing Time

• Daily Cutoff: All orders are processed within 1–3 business days (excluding weekends and holidays) after receiving your order confirmation email.
• Notification: You will receive another notification when your order has shipped.
• Note: During high-volume periods (such as major sales or holidays), processing times may be slightly extended. We appreciate your patience.

2. Shipping Rates & Delivery Estimates

We offer several shipping options to fit your needs. Shipping charges for your order will be calculated and displayed at checkout.

Shipping Method Estimated Delivery Time Shipping Cost
Standard Shipping 5–8 business days $4.99 (Free on orders over $50)
Expedited Shipping 3–5 business days $9.99
Express Shipping 1–2 business days $19.99

Delivery delays can occasionally occur due to courier issues or customs clearance.

3. Shipment Confirmation & Order Tracking

• Tracking Number: Once your order has shipped, you will receive a shipment confirmation email containing your tracking number(s).
• Active Tracking: The tracking number will become active within 24 hours. You can track your package directly through our website or the courier’s portal.

4. International Shipping

• Destinations: We currently offer international shipping to select countries (including Canada, Europe, Australia, and more).
• Duties and Taxes: Your order may be subject to import duties and taxes (including VAT), which are incurred once a shipment reaches your destination country. Our store is not responsible for these charges if they are applied and are the responsibility of the customer.

5. Incorrect Address & Undeliverable Packages

• Customer Responsibility: Please double-check your shipping address during checkout. We are not responsible for orders shipped to an incorrect address provided by the buyer.
• Reshipping Fee: If a package is returned to us as undeliverable due to an incorrect address, the customer will be responsible for the shipping costs to resend the package.

6. Damaged or Lost Packages

If you received your order damaged, or if it has been lost in transit, please contact our support team immediatel. Please save all packaging materials and damaged goods before filing a claim.